OFFICE LOBBY CLOSED
As our nation responds to COVID-19, we know that the most important thing we can do to help is to keep your power on. We want to assure you that we have plans in place for the continued delivery of reliable power to your homes and businesses. We are following CDC guidelines and are taking steps to reduce face-to-face contact to help protect our community and keep our employees safe, healthy and on the job for you. We encourage members to use our night deposit box located outside our offices and the electronic options for payments and transactions, including SmartHub and pay-by-phone at 888.255.6489.
You can continue to reach us by telephone at 715-532-5524 during the weekday from 9 a.m. to 3 p.m. or at 866-273-5111 outside those hours and weekends. We will keep you informed of any updates and we thank you for your continued support. Be safe and healthy.
If you are experiencing any symptoms of COVID-19, please contact the COVID-19 Assessment Hotline first. Reach them at 877.998.0880.
UPDATES FROM YOUR CEO/GENERAL MANAGER
“Delivering power to our members around the clock, every day, is at the core of what we do. That means providing reliable service throughout this crisis. In keeping with our Cooperative Principles, your safety and the safety of our employees is our top priority. As COVID-19 affects our nation, we are prepared and taking steps to ensure we meet your energy needs,” stated Jim Anderson, CEO/General Manager of Jump River Electric Cooperative.
Effective March 19, 2020
The lobby will be closed to the public for both Ladysmith and Hayward offices until further notice in an effort to reduce face-to-face contact due to the COVID-19.
Our office will be staffed from 10 a.m. to 2 p.m. to respond to phone calls or emails. You can reach us at 715-532-5524 during those hours. If you are experiencing an outage, please call 866-273-5111 for assistance outside the new office hours. We apologize for any inconvenience this may cause.
CONTINUITY AND RESPONSE PLAN
- Business continuity plans developed by electric cooperatives are designed to maintain the health and safety of the people working for them and to ensure that business critical operations continue without interruption. These measures help ensure that your electric co-op continues to provide reliable electricity during a business continuity event.
- Planning for a health emergency, such as a pandemic, is unique from other business continuity planning. It requires businesses to prepare to operate with a significantly smaller workforce, a threatened supply chain, and limited support services for an extended period until an unknown date in the future.
- Jump River Electric Cooperative is taking steps now to be prepared in the event there is a significant impact from the coronavirus in our communities. We are focused on maintaining a healthy workforce and keeping key personnel—such as line workers and consumer service representatives— available so that we can continue to provide the excellent service you expect from us.
- Through our national association (NRECA), electric co-ops coordinate with others in the electric sector and the federal government to prepare for and respond to national-level disasters or threats to critical infrastructure. This includes scenarios such as pandemics that could impact the energy workforce.
- Through this coordination, electric co-ops and government partners focus on actions and strategies that help protect the energy grid, prevent threats that may disrupt electricity service, and develop capabilities that help electric co-ops quickly respond and recover when major incidents impact the grid.
- Jump River Electric Cooperative members should be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent Jump River Electric Cooperative, and they make threats or demand immediate payment, hang up and call Jump River Electric Cooperative at 715-532-5524.