Get a $10 Energy Credit when you GO PAPERLESS!

Plus an additional $15 by signing up for autopay through your checking/savings account.

Here is how you can enroll in paperless billing:

From jrec.com:  Click the blue “Pay Online” (top right) button, then log in to your SmartHub account or create a new account by clicking on the New User? link at the bottom of the screen.

  • New Users:  Once in SmartHub, you will be asked if you would like to go paperless, select yes.

  • Existing Users: Go to “My Profile”, then “Update My Paperless Settings”, turn Paperless setting to On, and click “Yes” to Go Paperless!

From the SmartHub App:  Go to “Settings”, then “Paperless Bill Settings”, then swipe the button to the right.

For assistance call 715-532-5524.

SPECIAL OFFER:  You can receive a one-time energy credit of $10 when you sign up for paperless billing.  You can also get an additional one-time $15 energy credit if you sign up to pay your bill automatically each month through your checking or savings account.  

SmartHub How-To's

This page contains information to help you use all the features associated with SmartHub on the website. Please note that the tutorials were created by SmartHub and may refer to some features that may not be available to Jump River Electric Cooperative members. To run SmartHub on your computer, phone, or tablet, you must be running the latest version of your web browser (e.g. Internet Explorer, Google Chrome, Mozilla Firefox, or Apple Safari.) The latest Apple Safari for their mobile devices and iPhones is available on iOS 5+ (Upgrade in iPhone settings). The latest Google Android upgrade for Android phones can be found in Settings.

How-To Videos

smarthub

 Register for SmartHub QR Code

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Outage Notification FAQs

Alerts you when Jump River Electric Cooperative (JREC) is aware of an outage that affects your meter.

This service lets you know we are aware of the outage at your location and when it has been restored.  As an example, if you left for work and there was no power, you would know when power has been restored.  We’ll also send an estimated time of power restoration, whenever possible.

When JREC’s outage management system predicts an outage based on reports from other members on your same line.  When possible, we’ll provide an estimated time of power restoration.  It also notifies you when the power is back on.

You will receive a notification for each meter affected by the outage.  The notification will include the service address of the meter.

Yes, you can sign up for both text and email notifications.

Please call 1-866-273-5111 to let us know you do have power.

Yes, whenever possible it will give an estimated time of restoration. 

It is possible that two outages exist on a line and the main line was restored, but there still is a separate outage affecting your location.  In that case, call 1-866-273-5111 to let us know you are still out of power.

Even though power was restored at your location, you may not be notified of restoration until the entire line serving you and your neighbors is restored.

Yes, we will continue to notify you a day(s) in advance of the scheduled outage through our automated phone service when we have a planned outage.  You will receive another notification through the outage alert notification system when the power is actually interrupted at your location and then again when the power is restored.

During working hours, please call 715-532-5524 (Ladysmith) or 715-634-4575 (Hayward).  If after-hours or a holiday, please call 1-866-273-5111.

Yes, if you don’t want outage notifications by unenrolling the text or email account under Settings --> Manage Notifications --> uncheck the appropriate box of the text or email account you want to remove from receiving notifications.