We appreciate your membership in the cooperative. We are here to serve you. Contact our billing department at 715-532-5524, Monday through Friday between 7:30 a.m. and 4 p.m. or email with comments, questions, or if we can help you in any other way.
Please be sure to provide your account number when calling or emailing us.
UNDERSTANDING YOUR ELECTRIC BILL
Are you having problems understanding your energy bill? If so, click on the blue button below and you will find a handout that explains each component of your energy bill and provides more detailed information on energy related charges that make up your bill.
How to Read Your Energy Bill
If you would like to talk to our billing department regarding your bill, please call 715-532-5524. Office hours are 7:30 a.m. to 4 p.m., Monday through Friday. Thank you for being a member.
Jump River Electric Cooperative will set rates that provide electricity that is reliable, cost based, and maintains the Cooperative's financial strength at the lowest possible retail rate. The rates will be designed to be fair and equitable to all members across all classes.
Your Cooperative is a not-for-profit, distribution cooperative. As a distribution cooperative, we are responsible for operating the distribution system that delivers power to our members. This includes all the material, equipment, facilities, and employees required to deliver safe and reliable electricity from the local distribution substations. We purchase our power from Dairyland Power Cooperative who is our Generation and Transmission Cooperative. Dairyland is responsible for supplying us with the required amount of power and transmission capacity to meet our members' needs.
2023 RATE SCHEDULE
In today’s economic climate, we are all concerned about rising costs. Every business and every member have been impacted in one way or another by supply chain issues, fuel prices, surcharges, and lack of available resources. Your Cooperative is no different. Operations expenses have increased for just about everything, including a 70 percent increase in the cost of transformers and increased power costs from our wholesale power provider.
In 2023, we expect to see lead times continue to extend and our costs continue to increase for many of the materials needed to provide you with safe, reliable electricity. The cost of purchased power is about half of our expenses, and we recently received notice that we will see a rate increase of 5.72% from our wholesale power provider beginning January 1.
These are just a few of the reasons why a rate change is needed and went into effect January 1, 2023. Members on the residential rate will see the fixed cost of delivery charge change to $47, with the winter kilowatt-hour (kWh) rate changing to $0.1110/kWh and summer to $0.1237/kWh. You can find the entire rate schedule at jrec.com/rate-schedule and more information regarding this rate change in the January issue of the Wisconsin Energy Cooperative News and on our website.
Jump River Electric Cooperative is a not-for-profit utility. Our rates are designed not to make a profit, but simply to cover the costs of providing power to our membership while maintaining requirements to meet lender standards. We have reduced internal costs where possible, but many of the cost increases are outside of our control. This rate change has been put in place so your cooperative can continue to provide you with safe, reliable electricity that you rely on to power your life.
If you have any questions, please contact our office at 715-532-5524. READ MORE
Watch the below video to find out what a A Power Cost Adjustment (PCA) charge is and why it can be added to your energy bill.
*Fixed Cost of Delivery Charge: Your electric bill has two separate components: (1) the fixed cost of delivery charge, and (2) the energy or kilowatt-hour (kWh) rate, which may also include a power cost adjustment (PCA) charge. Combined, these charges result in your total monthly electric bill. This charge reflects the cost of having your electrical service energized and available for your use at your discretion. It is charged to all connected accounts, regardless of how much, if any, electricity is consumed at the site.
The fixed cost of delivery charge recovers a variety of expenses to your cooperative. These include the physical line materials such as poles, conductor, transformers, metering devices, and also the recurring monthly costs associated with meter reading, accounting and billing.
The fixed cost of delivery charge appears as a separate line item on your monthly billing statement. The fixed cost of delivery charge does not affect the amount of your electric consumption or kWh recorded by the electric meter. We recover all energy-related charges through the kWh rates, not the fixed cost of delivery charge.
Payment of your statement: Your statement covers the electricity used from the first of the month to the last day of the month. To avoid a late payment charge, please pay your bill by the due date referenced on your monthly statement. If the due date falls on a Sunday or holiday, the statement is payable on the next working day. Payments may be made in several ways:
- By mail - Your bill is sent in a return envelope with the Cooperative’s preprinted address. Return the bottom portion of your statement with your payment. This will insure that your payment will be credited to your account. Payments sent through the mail should be by check or money order. Please do not send cash through the mail.
- In Person - Our main office is located in Ladysmith and the branch office is in Hayward. Office hours are 7:30 a.m. to 4:00 p.m. in Ladysmith and 9:00 a.m. to 3:00 p.m. in Hayward, Monday through Friday. A night deposit box is located at both locations.
- Automatic Payment Plan - This plan lets you pay your bills automatically without writing a check. You won’t have to worry about missing a payment and you’ll save time as well as checks and postage. The payment will be withdrawn from the appropriate account on the day the statement is due. If interested, please sign up through SmartHub or by calling our pay-by-phone number, which is 888-255-6489. You will receive a one-time $15 energy credit if you sign-up using this option through your checking account.
- By credit/debit card - We accept MasterCard, Visa and Discover cards. If you prefer to pay by credit card, you can do so by calling 888-255-6489 or by using our SmartHub option; our electronic bill presented and payment service. This service is free as well! You will need an email address to set up this account on SmartHub. You can pay your bill on the date you prefer or you can set up your account to automatically pay your bill each month. You can also track your past 12 months of energy bills, account and usage history, and notify JREC of any outage at SmartHub.
- Pay-by-Phone at 1-888-255-6489. Call our toll-free number at any time and pay your bill with a check, credit, or debit card. You will need your account number and payment method information.
- Pay Now - You can pay your bill without setting up an online account at SmartHub. This can be used as a "guest" option for one-time only payments. PAY NOW
- Paperless Billing - You can also sign up for paperless billing at the SmartHub site. An email will be sent to you each month notifying you that your bill is ready to view. A one-time $10 energy credit is given for each new paperless sign-up.
Note: Each non-sufficient fund check issued to Jump River Electric Cooperative will be charged a fee of no less than $35.
Late Payments: A bill is considered late if it is not paid by the statements due date. After that date, a 1.5% late charge is added. Unpaid accounts are subject to disconnection.
Please call if you have any questions on the energy rate schedule or above information.
You can reach our billing department at 715-532-5524.